Frequently asked questions
Everything you need to know about our machines, service, and how we work.
What types of machines do you carry?
We supply a wide range of F&B automation equipment including dough sheeters, automated production lines, mixers, depositors, and more. Our catalogue covers everything from artisan bakeries to high-volume café and patisserie operations.
Where are your machines manufactured?
Our machines come from trusted manufacturers across Europe and China — regions known for their engineering quality and food-grade standards. As an authorised distributor based in Singapore, we handle the full import, delivery, and setup process for you.
Do you only sell machines, or do you offer after-sales support too?
We are a one-stop solution. Beyond the sale, we provide installation, operator training, routine servicing, spare parts sourcing, and troubleshooting — all under one roof. You won’t need to chase multiple vendors for different machines.
Who are your machines suitable for?
Our equipment is designed for F&B businesses of all sizes — from standalone cafés and artisan bread bakeries to chocolate producers, tea houses, and cloud kitchen operations. If you bake, brew, or produce food at scale, we likely have a machine that fits.
What is your after-sales service process?
Once your machine is installed, we remain your single point of contact for all service needs. Our team — led by a partner with over 8 years of hands-on industry experience — handles maintenance scheduling, on-site repairs, and parts replacement so your operations stay running smoothly.
How long does delivery and installation take?
Delivery timelines vary by machine and manufacturer lead time. We will give you a clear timeline upon confirmation of your order and coordinate the full logistics from overseas shipment to local installation.
Can you help me figure out which machine is right for my business?
Absolutely. We take the time to understand your production volume, workflow, and space before recommending any equipment. Just reach out and our team will walk you through the options — no hard sell, just honest advice.
Do you offer warranty on your machines?
Yes. All machines come with a manufacturer warranty. We also act as the local liaison with the manufacturer should any warranty claims arise, so you are never left dealing with an overseas party on your own.
What if my machine breaks down and i need urgent help?
We understand that downtime in F&B can be costly. Reach out to us directly and our service team will prioritise your case. Having all your machines under one account with us also means faster diagnosis and response.
Are spare parts readily available in Singapore?
We maintain stock of common spare parts locally and can source specialised components directly from manufacturers. Our goal is to minimise your waiting time and keep your production line moving.
Still have questions?
Our team is happy to help you find the right machine for your operation.